IT Support and Network Administrator                                  January 2021 – December 2022
South Whidbey Fire / EMS, (360) 321-1539, 5579 Bayview Road, Freeland WA 98260

• Network Administrator for South Whidbey & Central Whidbey Fire departments

• Handle all customer server and technical challenges

• Maintain System Administration duties of 3 Hyper-V Host Machines with 14+ virtual servers for both fire departments

• SharePoint Management

• Photoshop used on a regular basis.

Desktop Computer Technician, Audio Visual and Web Support             Jan. 2006 - Dec. 2020

Island County, (360) 679-7305, 1 NE 7th Street Coupeville, WA

• Handle Technology request from 400+ county individually and with fellow Information Technology Department staff.

• Train multiple county departments’ heads and employees on new, existing, software, and hardware.

• Evaluate, recommend, and facilitate purchases for replacement hardware and software upgrades with multiple software/hardware vendors.

• Audio Visual support technician for all video and communication services

• Setup, Web Editor, and Assisted with configuring the SharePoint Server(s).

• Photoshop was used on a regular basis.

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Vice-President                                                                                                       1997 to present

Island County Fair Association, (360) 221-4677, 819 Camano Ave. Langley, WA​

• Train superintendent volunteers on Fair services

• Chairman for Fundraising, Volunteer Involvement Committees

• Entertainment Committee and Stage Manager
   

Network Administrator                                                                 April 2003 to December 2005

Christian Interactive Network, 600 SW 3rd Street Pompano FL

• Create and introducing Design for web page content pertaining to the clients vision and goals.

• Perform day-to-day systems maintenance tasks, such as system backup, recovery maintenance and technical problem resolution for 65+ servers.

• Responsible for general system support for networking hardware, software, servers, desktop PC systems, Exchange server, Internet/Intranet communications and ability to analyze needs to develop and implement new systems.

• Manage DNS IP management for all websites on all 65+ servers & 500+ Websites

• Email server management and span/virus and blacklist updates and upkeep

 

Technology Professional                                                                 February 2003 – April 2003

Gateway Computers, Florida

• Manage and maintain vendor relationships as they pertain to currently used equipment, application, servers and/or related equipment to be installed.

• Answer phones. Took an average of 40+ phone calls a day with an average of 15 minutes per call and 80% problem solution rate

• Assisted with my other team technicians on a regular basis.

• Establish and manage technical standards, methods, practices and priorities.
   

Web Administrator                                                                                     May 2000 – Dec. 2002

OneHope International, (954) 975-7777, 3111 SW 10th Street Pompano, FL

• Update and create websites for 6 regional coordinators worldwide

• Create and manage main corporation website. Database driven and user interface for executives to update and ask for report

• Create corporate PO and departmental payment request and processing system.

• Manage corporation hardware, software and related equipment purchasing.

• Develop the overall company IT, server, networking, desktop/laptop, Intranet, Extranet, security, business continuity and disaster recovery strategies.

• Video editing and directing, photographer

 

Billing and Tech Support Professional                                              January 1997 – May 2000

Fidalgo Networking, 1725 Continental Place, Suite D, Mount Vernon, WA

• QuickBooks Administrator.

• Data entry into user database and QuickBooks for billing.

• Tech Support, Phone support for dial-up and networking issues.